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More About Redmine Helpdesk plugin
Create autoresponder with styling and macros to auto-populate data and personalize your message.
See all data from CRM—profile info, tags, background information and previous support tickets.
Redmine Issues turn into tickets with additional information you need from Helpdesk type of software.
Reply with macros from the ticket
Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply.
For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data.
Helpdesk Widget with API
With Helpdesk Widget, clients can send messages or tickets from any page—inside the Redmine or external. Displayed fields can be pre-populated.
SLA Metrics and Reports
Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time.
Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report.
Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project.
12 language versions
German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese